Exchanges and returns

Return Policy

We offer refunds or replacements in the following cases:

📦 A) You Want to Return an Item Covered by the Return Policy

If your item is eligible for return, you may request a refund or exchange within the return period.

🚚 B) Received a Damaged or Incorrect Item

At LinIng e-commerce, we strive for 100% customer satisfaction. If you receive a damaged or incorrect product, please contact us at liningecommerce@outlook.com. We will arrange for a replacement of the received product(s).

📭 C) Item Not Received

If your order has not arrived within 30 days from the purchase date, we will consider it lost. Depending on the status of your order, we will offer you a replacement or a partial refund.

📌 Items Not Eligible for Returns or Refunds

The following items cannot be returned or refunded due to hygiene and customization policies:

❌ Digital Products
❌ Underwear
❌ Cosmetics, Toiletries & Cleaning Supplies
❌ Bedding Items
❌ Food Products
❌ Flowers & Plants
❌ Customized Orders
❌ Disposable Items

🔄 Returns & Exchanges

If you wish to return your item, please send an email with the reason for your return to liningecommerce@outlook.com. Our team will guide you through the process.

🔹 Return Conditions:

✅ The item must show no signs of use.
✅ The received shipment must be complete.
✅ The return reason must comply with the return policy stated on this page.

🌍 Important Information About Returns

🔸 We do not offer free returns and do not have a return address in Europe. Our warehouse is located in Asia to support an eco-friendly, centralized logistics system.

🔸 Returns must be sent to our designated warehouse in Asia. Returning to another address may result in package loss or destruction, which means we cannot process a refund.

🔸 Return shipping costs to Asia can be expensive (starting at €25). The customer is responsible for return shipping fees. A refund will be issued only after the returned item is received and approved.

🚛 Delayed Delivery

We strive to deliver all orders within 15 days of purchase, but unexpected factors like logistics or stock availability may cause delays.

We cannot issue refunds for delayed shipments if the item arrives after a specific event, holiday, or occasion.

❌ Order Cancellation

Orders can only be canceled within 24 hours of purchase.
Once an order is processed and shipped, it cannot be canceled.

💰 Return Shipping Costs

🔸 Customers are responsible for return shipping costs.
🔸 If you purchased an item under a "Buy 1, Get 1 Free" offer, you must return the entire order to qualify for a refund.

📩 Contact Us

If you have any questions about returning your order, please contact us at urbanpulsestore@outlook.com

💬 Received a damaged or incorrect product?
👉 Email us at urbanpulsestore@outlook.com for assistance.

For more details, please refer to our Privacy Policy.

🚀 Thank you for shopping with LinIng e-commerce!